Managing Workplace Issues

Presenting Managing Workplace Behaviours Workshop

All employers have the responsibility to educate their managers/supervisors about their duty of care to provide a safe workplace in relation to harassment, discrimination and bullying. Employers can minimise their liability by demonstrating they are taking reasonable steps to prevent their employees from doing anything contrary to the Equal Opportunity Act by training those in a position of authority.


Do you have managers who have been promoted through the ranks but haven’t been taught how to manage?

This course equips managers to be able to identify when someone has done something unlawful (like discrimination, sexual harassment and bullying) and then, even more importantly, what to do about it.

Who is this course for?

This is an essential course for anyone in a managerial or supervisory role in an organisation who wants to minimise their own liability and that of their employer and who wants to be better skilled to manage complaints.

Course Description

In a fun, full, engaging, hands on day, participants are taken through all of the key factors to consider when managing workplace issues like what could unlawful behaviour (harassment, discrimination and bullying) look like and what to do about it.

What you will learn

  • Know what discrimination, harassment (sexual) and bullying are and therefore what is acceptable and unacceptable behaviour
  • Be aware of the greater responsibility placed on managers and supervisors to consistently apply EEO principles within the workplace and investigate EEO complaints appropriately
  • Understand EEO related risk and liability for both the organisation and the individual
  • Know when and how to manage an informal complaint and when to refer it up the ladder for a formal investigation

You will also get

  • Useful checklists for having a conversation
  • A resource book
  • The experience of doing a role-play as a manager
  • The ability to know how to work out when to act and what to do about different types of work place issues

What people say about this workshop

Shane HarrisDeputy Chief Bush Fire Control Officer – Cockburn - Department of Fire and Emergency Services

After today I better understand how to manage workplace issues and also understand my obligations as a manager.

Elizabeth Clifford Mgr. Performance & Reporting - Department of Fire and Emergency Services

I did similar training several years ago but the difference in relevance, delivery, knowledge and course material is positively staggering. Everyone should do this course.

Melvin LauNew Vehicle Sales Manager, DVG

Informative and eye opening. Good to know where the line is and the consequences of crossing it.

Joe MalliaService Manager, DVG

This course has opened my eyes to what could cause an issue within the workplace not just DVG but anywhere.

Mark NeilSales Manager, DVG

Today gave me a better insight as to what the law describes reasonable behaviour.

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Public Courses

Our next public courses in Perth are as follows:

Contact Officer Workshop

Date: 13th August 2024
Venue: Virtual
Course Information »

Grievance Officer Workshop

Date: TBC
Venue: TBC
Course Information »

Grievance Officer Report Writing Workshop

Course Information »

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