Managing Workplace Issues

Presenting Managing Workplace Behaviours Workshop

All employers have the responsibility to educate their managers/supervisors about their duty of care to provide a safe workplace in relation to harassment, discrimination and bullying. Employers can minimise their liability by demonstrating they are taking reasonable steps to prevent their employees from doing anything contrary to the Equal Opportunity Act by training those in a position of authority.


Do you have managers who have been promoted through the ranks but haven’t been taught how to manage?

This course equips managers to be able to identify when someone has done something unlawful (like discrimination, sexual harassment and bullying) and then, even more importantly, what to do about it.

Who is this course for?

This is an essential course for anyone in a managerial or supervisory role in an organisation who wants to minimise their own liability and that of their employer and who wants to be better skilled to manage complaints.

Course Description

In a fun, full, engaging, hands on day, participants are taken through all of the key factors to consider when managing workplace issues like what could unlawful behaviour (harassment, discrimination and bullying) look like and what to do about it.

What you will learn

  • Know what discrimination, harassment (sexual) and bullying are and therefore what is acceptable and unacceptable behaviour
  • Be aware of the greater responsibility placed on managers and supervisors to consistently apply EEO principles within the workplace and investigate EEO complaints appropriately
  • Understand EEO related risk and liability for both the organisation and the individual
  • Know when and how to manage an informal complaint and when to refer it up the ladder for a formal investigation

You will also get

  • Useful checklists for having a conversation
  • A resource book
  • The experience of doing a role-play as a manager
  • The ability to know how to work out when to act and what to do about different types of work place issues

What people say about this workshop

Anezana Ammali-IvanovicWHS Coordinator, City of South Perth

This is outstanding training, we obtained great understanding and helpful tools in dealing with workplace behaviour.

Kylie GreensladeCustomer Experience Manager, DMIRS

I have attended a number of similar sessions in the past and this one was by far and away the best! Quite often at these types of sessions you are bombarded with higher level info/concepts that can be quite 'dry' and therefore go out of your head pretty quickly. The information at this session and the way it was presented, ensure it was engaging, practically useful and could be retained. Franca is a brilliant facilitator.

Cyril SharrockCoordinator Parks Services – City of Rockingham

Franca kept the group engaged throughout this workshop with a good mix of practical and written information.

Leanne SheardownProgram Coordinator - School of Special Educational Needs: Behaviour and Engagement

An exceptional workshop given how dry the content could be. You made it interactive, engaging and relatable.

Josette HamiltonSchool Psychologist – School of Special Educational Needs: Behaviour and Engagement

Fabulous presentation – enjoyable & engaging with content relevant to current workplace issues. Interactive, useful.

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Public Courses

Our next public courses in Perth are as follows:

Contact Officer Workshop

Date: 13th August 2024
Venue: Virtual
Course Information »

Grievance Officer Workshop

Date: TBC
Venue: TBC
Course Information »

Grievance Officer Report Writing Workshop

Course Information »

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