Managing Workplace Behaviours

All employers have the responsibility to educate their managers/supervisors about their duty of care to provide a safe workplace in relation to harassment, discrimination and bullying. Employers can minimise their liability by demonstrating they are taking reasonable steps to prevent their employees from doing anything contrary to the Equal Opportunity Act by training those in a position of authority.

Overview

Do you have managers who have been promoted through the ranks but haven’t been taught how to manage?

This course equips managers to be able to identify when someone has done something unlawful (like discrimination, sexual harassment and bullying) and then, even more importantly, what to do about it.

Who is this course for?

This is an essential course for anyone in a managerial or supervisory role in an organisation who wants to minimise their own liability and that of their employer and who wants to be better skilled to manage complaints.

Course Description

In a fun, full, engaging, hands on day, participants are taken through all of the key factors to consider when managing workplace issues like what could unlawful behaviour (harassment, discrimination and bullying) look like and what to do about it.

What you will learn

Know what discrimination, harassment (sexual) and bullying are and therefore what is acceptable and unacceptable behaviour
Be aware of the greater responsibility placed on managers and supervisors to consistently apply EEO principles within the workplace and investigate EEO complaints appropriately
Understand EEO related risk and liability for both the organisation and the individual
Know when and how to manage an informal complaint and when to refer it up the ladder for a formal investigation

You will also get

Useful checklists for having a conversation
A resource book
The experience of doing a role-play as a manager
The ability to know how to work out when to act and what to do about different types of work place issues

What people say about this course

Melvin LauNew Vehicle Sales Manager, DVG

Informative and eye opening. Good to know where the line is and the consequences of crossing it.

Joe MalliaService Manager, DVG

This course has opened my eyes to what could cause an issue within the workplace not just DVG but anywhere.

Mark NeilSales Manager, DVG

Today gave me a better insight as to what the law describes reasonable behaviour.

Tom WardNew Vehicle Manager – Wanneroo, DVG

It was good and informative. Maybe all staff should attend this course to make sure everyone is on the same page on these issues.

Andrew DicksonManager Parks Services, City of Nedlands

Great insight into the legal framework and the responsibilities of Managers/Supervisors in the workplace, and specifically inappropriate behaviours in the workplace.

Jennifer HeyesManager Strategy Planning, City of Nedlands

Very helpful, easy to understand.Practical exercises helpful.Enthusiastic presenter – easy to listen to – engaging.

Rajah SenathirajahManager Finance, City of Nedlands

Useful program clarifications on what are the responsibilities of managers/employer.

Maria HullsManager Engineering Services, City of Nedlands

Informative information which can be taken back to the workplace and used in real life scenarios.

Michelle CowleyManager, Townbeach Club Village, Cable Beach Resort

Really informative and relevant and fun. Not boring like a lot of day courses, lots of participant interaction and excellent information. Thank you.

Lisa KingHR Coordinator, Cable Beach Resort

I really enjoyed todays training session and find EEO a very interesting subject. Thank you – I will be able to apply these things to my job and the way I approach certain matters.

Scott CisffiAssistant Manager – Banquets, Cable Beach Resort

I enjoyed it thoroughly, good finally knowing how to deal with these situations and how to portray myself.

Lyndsy OlejnikFood and Beverage Supervisor, Cable Beach Resort

Franca made it fun, as well as educating and informative, great interaction with group, explaining legal terms and responsibilities in a way I understood.

Gillian McArdleResort Accountant, Cable Beach Resort

This course is essential for any company wishing to minimise risk and maximise their employee effectiveness.

Steve LoweManager Whiteman Park, Department of Planning

I found the content very helpful and relevant to my position and responsibilities.

Brod MeredithPlanning Manager, Department of Planning

Very informative and well presented. A complex issue that was well considered and presented.

Lisl Van AardeWA Department of Planning

Really informative & applicable but also scary, so many don’ts!!! Acutely aware now, of how many people are unaware of the implications of that which might be considered funny to some but not so much to others, etc.

Public Courses

Our next public courses in Perth are as follows:

Contact Officer Workshop

Wednesday 4th March 2020
Course Information »

Grievance Officer Workshop

Wednesday 26th and Thursday 27th February 2020.
Course Information »

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February 25, 2020
By Franca Sala Tenna
In general

What’s Been Happening in Australia in Relation to Sexual Harassment, Discrimination and Bullying from 17 February 2020 – 23 February 2020

Ex-Sephora Employee Creates Website Highlighting Bullying Allegations at Company An ex-Sephora employee has levelled bullying allegations against the beauty giant, after publishing detailed reports on incidents at its prominent Highpoint store in Melbourne. The allegations were published to the website ‘Working at Sephora’ by former sales consultant ‘Liam’ and his partner ‘Jack’, who used pseudonyms to retain anonymity. The allegations included breaches of privacy and mishandling of staff conflicts at the Melbourne store. Documents showed that Liam complained about being openly criticised by one of the store’s managers. In response to Liam’s complaint, Highpoint’s management asked Liam to change to a different store to avoid conflict. However, despite taking the incident to Sephora’s HR, the matter didn’t resolve. Instead, division led to private information about Liam being shared without his […]

February 18, 2020
By Franca Sala Tenna
In general

What’s Been Happening in Australia in Relation to Sexual Harassment, Discrimination and Bullying from 10 February 2020 – 16 February 2020

Damning Bullying Allegations Against Royal Australasian College of Physicians Victorian doctor, Professor Paul Komesaroff, has launched damning allegations against the Royal Australasian College of Physicians (RACP), claiming that a whistle-blower was dismissed by the college. In a series of eight reports lodged to the Australian Securities and Investment Commission (ASIC), Komesaroff highlighted issues of bullying and inappropriate management at the RACP. In one of the reports, Komesaroff alleged that a former HR manager was dismissed from the college after she complained of ‘toxic and heavy blame culture’ and poor leadership. Komesaroff said the former HR manager was ‘highly regarded as effective and successful in her work’, receiving a substantial bonus just weeks before her dismissal. In documents obtained by the Sydney Morning Herald, it was found that ‘the HR manager[…..]

Franca Sala Tenna
ABN: 59 151 606 094
Shop 12/378 Wellington Street Perth WA 6000
+61 (08) 6102 4411
franca@equalopportunitytraining.com.au