Grievance Officer Workshop
| Time: | 9am to 5pm – doors don’t open til 9am |
| Location: | TBC |
| Cost: | $995+gst per participant, includes morning and afternoon tea, training manual |
Content
The purpose of this training program is to provide participants with the knowledge and practical skills to recognise, manage and resolve informal and formal grievances effectively.
Participants will learn the following-
- What is harassment (sexual), discrimination and bullying- the legal definition and case examples
- The structure of an effective complaint management process
- The assessment of complaints as informal or formal
- Effective questioning techniques
- How to manage an informal complaint-templates provided and role-play
- How to manage a formal complaint-detailed templates provided and full role-play
interviewing a ‘complaint’ and a ‘respondent’ - The principles of natural justice and how to apply them in an investigation
- How to structure notes and how to write a witness statement
- What confidentiality looks like in the context of an investigation
- How to remain impartial and unbiased in your role as a grievance officer
- When to outsource the investigation
Approach and methodology
The training approach is highly interactive and designed according to adult learning principles. It includes-
- Practical exercises such as real case studies
- Demonstrations and role plays involving participants
- Presentation of the legal aspects through hypothetical stories
The Course is delivered over 2 days by a legal practitioner with over 20 years training experience.
Free eBook:
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What Previous Participants have said
Public Courses
Our next public courses in Perth are as follows:
Contact Officer Workshop
Wednesday 4th March 2020
Course Information »
Grievance Officer Workshop
Wednesday 26th and Thursday 27th February 2020.
Course Information »
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What’s Been Happening in Australia in Relation to Sexual Harassment, Discrimination and Bullying from 17 February 2020 – 23 February 2020
Ex-Sephora Employee Creates Website Highlighting Bullying Allegations at Company An ex-Sephora employee has levelled bullying allegations against the beauty giant, after publishing detailed reports on incidents at its prominent Highpoint store in Melbourne. The allegations were published to the website ‘Working at Sephora’ by former sales consultant ‘Liam’ and his partner ‘Jack’, who used pseudonyms to retain anonymity. The allegations included breaches of privacy and mishandling of staff conflicts at the Melbourne store. Documents showed that Liam complained about being openly criticised by one of the store’s managers. In response to Liam’s complaint, Highpoint’s management asked Liam to change to a different store to avoid conflict. However, despite taking the incident to Sephora’s HR, the matter didn’t resolve. Instead, division led to private information about Liam being shared without his […]
What’s Been Happening in Australia in Relation to Sexual Harassment, Discrimination and Bullying from 10 February 2020 – 16 February 2020
Damning Bullying Allegations Against Royal Australasian College of Physicians Victorian doctor, Professor Paul Komesaroff, has launched damning allegations against the Royal Australasian College of Physicians (RACP), claiming that a whistle-blower was dismissed by the college. In a series of eight reports lodged to the Australian Securities and Investment Commission (ASIC), Komesaroff highlighted issues of bullying and inappropriate management at the RACP. In one of the reports, Komesaroff alleged that a former HR manager was dismissed from the college after she complained of ‘toxic and heavy blame culture’ and poor leadership. Komesaroff said the former HR manager was ‘highly regarded as effective and successful in her work’, receiving a substantial bonus just weeks before her dismissal. In documents obtained by the Sydney Morning Herald, it was found that ‘the HR manager[…..]
- Franca Sala Tenna
ABN: 59 151 606 094 - Shop 12/378 Wellington Street Perth WA 6000
- +61 (08) 6102 4411
- franca@equalopportunitytraining.com.au
