Grievance Officer Workshop

Time: 9am to 5pm – doors don’t open til 9am
Location: TBC
Cost: $995+gst per participant, includes morning and afternoon tea, training manual

Content

The purpose of this training program is to provide participants with the knowledge and practical skills to recognise, manage and resolve informal and formal grievances effectively.

Participants will learn the following-

  • What is harassment (sexual), discrimination and bullying- the legal definition and case examples
  • The structure of an effective complaint management process
  • The assessment of complaints as informal or formal
  • Effective questioning techniques
  • How to manage an informal complaint-templates provided and role-play
  • How to manage a formal complaint-detailed templates provided and full role-play
    interviewing a ‘complaint’ and a ‘respondent’
  • The principles of natural justice and how to apply them in an investigation
  • How to structure notes and how to write a witness statement
  • What confidentiality looks like in the context of an investigation
  • How to remain impartial and unbiased in your role as a grievance officer
  • When to outsource the investigation

Approach and methodology

The training approach is highly interactive and designed according to adult learning principles. It includes-

  • Practical exercises such as real case studies
  • Demonstrations and role plays involving participants
  • Presentation of the legal aspects through hypothetical stories

The Course is delivered over 2 days by a legal practitioner with over 20 years training experience.

Free eBook:
5 Essential “To Do’s” Before You Train Your Grievance Officers

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5 Essential "To Do's" Before You Train Your Grievance Officers

What Previous Participants have said

Toni BurbridgeCoordinator Environment and Sustainability, Shire of Mundaring

I learnt to not ask “why” but to analyse the “what”. Franca is so energetic and knowledgeable and has an ability to make a non-exciting subject such as Legislation more glamorous.

Lisle Snyman

I found the information really valuable to use in day to day workplace situations, even just for my own benefit.

Chris RollinsGM, Central City Health Practice

I found Franca to be knowledgeable and engaging on the topics surrounding the responsibilities of a Grievance Officer – I feel that I have gained very practicable knowledge.

Angus MoreyManger of Planning, Shire of Mundaring

Franca provides really interesting examples of real life situations and practical ways of managing tricky problems.

Public Courses

Our next public courses in Perth are as follows:

Contact Officer Workshop

Wednesday 4th March 2020
Course Information »

Grievance Officer Workshop

Wednesday 26th and Thursday 27th February 2020.
Course Information »

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What’s Been Happening in Australia in Relation to Sexual Harassment, Discrimination and Bullying from 17 February 2020 – 23 February 2020

Ex-Sephora Employee Creates Website Highlighting Bullying Allegations at Company An ex-Sephora employee has levelled bullying allegations against the beauty giant, after publishing detailed reports on incidents at its prominent Highpoint store in Melbourne. The allegations were published to the website ‘Working at Sephora’ by former sales consultant ‘Liam’ and his partner ‘Jack’, who used pseudonyms to retain anonymity. The allegations included breaches of privacy and mishandling of staff conflicts at the Melbourne store. Documents showed that Liam complained about being openly criticised by one of the store’s managers. In response to Liam’s complaint, Highpoint’s management asked Liam to change to a different store to avoid conflict. However, despite taking the incident to Sephora’s HR, the matter didn’t resolve. Instead, division led to private information about Liam being shared without his […]

What’s Been Happening in Australia in Relation to Sexual Harassment, Discrimination and Bullying from 10 February 2020 – 16 February 2020

Damning Bullying Allegations Against Royal Australasian College of Physicians Victorian doctor, Professor Paul Komesaroff, has launched damning allegations against the Royal Australasian College of Physicians (RACP), claiming that a whistle-blower was dismissed by the college. In a series of eight reports lodged to the Australian Securities and Investment Commission (ASIC), Komesaroff highlighted issues of bullying and inappropriate management at the RACP. In one of the reports, Komesaroff alleged that a former HR manager was dismissed from the college after she complained of ‘toxic and heavy blame culture’ and poor leadership. Komesaroff said the former HR manager was ‘highly regarded as effective and successful in her work’, receiving a substantial bonus just weeks before her dismissal. In documents obtained by the Sydney Morning Herald, it was found that ‘the HR manager[…..]

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    ABN: 59 151 606 094
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