Grievance Officer Workshop

Date:16th April (Day 1), 23rd April 2024 (Day 2)
Cost:$1500+gst per participant, training manual


The purpose of this Grievance Officer Workshop program is to provide participants with the knowledge and practical skills to recognise, manage and resolve informal and formal grievances effectively.

Participants will learn the following-

  • What is harassment (sexual), discrimination and bullying- the legal definition and case examples
  • The structure of an effective complaint management process
  • The assessment of complaints as informal or formal
  • Effective questioning techniques
  • How to manage an informal complaint-templates provided and role-play
  • How to manage a formal complaint-detailed templates provided and full role-playinterviewing a ‘complaint’ and a ‘respondent’
  • The principles of natural justice and how to apply them in an investigation
  • How to structure notes and how to write a witness statement
  • What confidentiality looks like in the context of an investigation
  • How to remain impartial and unbiased in your role as a grievance officer
  • When to outsource the investigation

Approach and methodology

The training approach is highly interactive and designed according to adult learning principles. It includes-

  • Practical exercises such as real case studies
  • Demonstrations and role plays involving participants
  • Presentation of the legal aspects through hypothetical stories

The Course is delivered over 2 days by a legal practitioner with over 20 years training experience.

Free eBook:

5 Essential “To Do’s” Before You Train Your Grievance Officers

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    Grievance Officer Workshop

    What Previous Participants have said

    Toni BurbridgeCoordinator Environment and Sustainability, Shire of Mundaring

    I learnt to not ask “why” but to analyse the “what”. Franca is so energetic and knowledgeable and has an ability to make a non-exciting subject such as Legislation more glamorous.

    Lisle Snyman

    I found the information really valuable to use in day to day workplace situations, even just for my own benefit.

    Chris RollinsGM, Central City Health Practice

    I found Franca to be knowledgeable and engaging on the topics surrounding the responsibilities of a Grievance Officer – I feel that I have gained very practicable knowledge.

    Angus MoreyManger of Planning, Shire of Mundaring

    Franca provides really interesting examples of real life situations and practical ways of managing tricky problems.

    Public Courses

    Our next public courses in Perth are as follows:

    Contact Officer Workshop

    Date: 19th March 2024
    Venue: TBC
    Course Information »

    Grievance Officer Workshop

    Date: 16th April (Day 1), 23rd April 2024 (Day 2)
    Venue: TBC
    Course Information »

    Grievance Officer Report Writing Workshop

    Course Information »

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      What’s Been Happening in Australia in Relation to Sexual Harassment, Discrimination and Bullying from 20 November 2023 – 26 November 2023

      AHRC Hosts Positive Duty Webinar It’s only two weeks out from when the powers of the AHRC and their positive duty are live on the 12th December 2023. This webinar hosted by the AHRC is a great opportunity to hear what powers the Commission have, how they will use them and how a workplace can be compliant. Students Reject Apology Over Antisemitic Bullying at Melbourne School Two students have rejected an apology by the education department after being subjected to antisemitic bullying. Former students at Brighton Secondary College, Joel and Matt Kaplan, Liam Arnold-Levy, Guy Cohen and Zack Snelling took the state, the school, two teachers and the principal to trial last year. In September this year, Chief Justice Mortimer found that the students “were not protected from bullying, discrimination […]

      What’s Been Happening in Australia in Relation to Sexual Harassment, Discrimination and Bullying from 13 November 2023 – 19 November 2023

      Cost Reforms Introduced to Better Protect Applicants in Discrimination Matters On Wednesday this week, the Albanese Government introduced the Australian Human Rights Commission Amendment (Costs Protection) Bill 2023. The bill would implement the Government’s response to Recommendation 25 of the Respect@Work report. The report had previously found that applicants were “often deterred from proceeding to court with sexual harassment matters because of the risk of having to pay a respondent’s costs.” However, by preventing a court from ordering an applicant to pay a respondent’s costs other than in certain circumstances, this Bill will remove a “significant barrier for those seeking justice through federal court proceedings for unlawful discrimination matters.” The Bill reflects the outcome of the analysis conducted by the Senate Legal and Constitutional Affairs Legislation Committee. University of Tasmania[…..]