Grievance Officer Workshop

Date:TBC
Time:TBC
Location:TBC
Cost:$1500+gst per participant, training manual

Content

The purpose of this Grievance Officer Workshop program is to provide participants with the knowledge and practical skills to recognise, manage and resolve informal and formal grievances effectively.

Participants will learn the following-

  • What is harassment (sexual), discrimination and bullying- the legal definition and case examples
  • The structure of an effective complaint management process
  • The assessment of complaints as informal or formal
  • Effective questioning techniques
  • How to manage an informal complaint-templates provided and role-play
  • How to manage a formal complaint-detailed templates provided and full role-playinterviewing a ‘complaint’ and a ‘respondent’
  • The principles of natural justice and how to apply them in an investigation
  • How to structure notes and how to write a witness statement
  • What confidentiality looks like in the context of an investigation
  • How to remain impartial and unbiased in your role as a grievance officer
  • When to outsource the investigation

Approach and methodology

The training approach is highly interactive and designed according to adult learning principles. It includes-

  • Practical exercises such as real case studies
  • Demonstrations and role plays involving participants
  • Presentation of the legal aspects through hypothetical stories

The Course is delivered over 2 days by a legal practitioner with over 20 years training experience.

Free eBook:

5 Essential “To Do’s” Before You Train Your Grievance Officers

    Your Name (required)

    Your Email (required)

    Grievance Officer Workshop

    What Previous Participants have said

    Toni BurbridgeCoordinator Environment and Sustainability, Shire of Mundaring

    I learnt to not ask “why” but to analyse the “what”. Franca is so energetic and knowledgeable and has an ability to make a non-exciting subject such as Legislation more glamorous.

    Lisle Snyman

    I found the information really valuable to use in day to day workplace situations, even just for my own benefit.

    Chris RollinsGM, Central City Health Practice

    I found Franca to be knowledgeable and engaging on the topics surrounding the responsibilities of a Grievance Officer – I feel that I have gained very practicable knowledge.

    Angus MoreyManger of Planning, Shire of Mundaring

    Franca provides really interesting examples of real life situations and practical ways of managing tricky problems.

    Public Courses

    Our next public courses in Perth are as follows:

    Contact Officer Workshop

    Date: 20th August 2024
    Venue: Virtual
    Course Information »

    Grievance Officer Workshop

    Date: TBC
    Venue: TBC
    Course Information »

    Grievance Officer Report Writing Workshop

    TBC
    Course Information »

    Mailing List

    To receive our regular updates, join our mailing list:

      What’s been happening in Australia in relation to sexual harassment, discrimination, and bullying: July 8-14, 2024

      Survey finds 1 in 5 Australians admit to perpetrating sexual violence The inaugural Australian Sexual Offence Statistical (ASOS) collection report reveals the prevalence and nature of sexual offending across Australia for the first time.  The Sexual Offending in Australia 2021-22 report from the Australian Institute of Criminology (AIC) brings together data on sexual offences, alleged offenders and victim survivors from state and territory police sources. It covers a one-year period from 1 July 2021 to 30 June 2022.  One in five Australians admit to perpetrating sexual violence, which has been found in new figures from the AIC. The survey of more than 5,000 anonymous adults revealed that the most common forms of sexual violence involved pressuring or manipulating someone into having sex. ABC’s Rachel Hayter reports.   Dr Christopher Dowling, research manager at […]

      Caring for Caregivers: Employee Wellbeing in Non-Profit Organisations 

      I have great respect for charities and non-profit organisations as they seek to support individuals in need and the wider community.  Sometimes, in the commitment to accomplish their mission, they may unintentionally overlook legal requirements related to unlawful workplace behaviours – bullying, violence, aggression, conflict, sexual harassment and discrimination. This may be due to limited resources and a high demand for services.  In this blog, we explore an employer’s duty of care in the context of the Work Health and Safety (WHS) Act, and the Respect at Work Act. Positive Duty in the Respect at Work Act  In Australia, the Respect at Work Act has introduced a critical element called Positive Duty. This mandates that every employer must take proactive steps to prevent sexual harassment, gender discrimination, sex-based harassment, hostile[…..]