Grievance Officer Report Writing Workshop

Time:9am to 12.45pm
Location:City Beach
Cost:$295+gst per participant, a training manual and 6 months initial legal advice access to presenter


The purpose of Grievance Officer Report Writing Workshop is to provide participants with the ability to create a report for their decision maker in relation to a formal investigation.

Participants will learn the following-

  • What to say in a letter to the complainant, respondent and witnesses at the beginning and end of the process and how to deliver that information – useful templates
  • What information to put into the report and what to leave out – not everything you collect during the investigation is relevant evidence, learn was is and isn’t
  • How to compile the file that contains all the evidence – in any one investigation you may have multiple witnesses, emails, text messages and other evidence – how do you arrange this is a coherent, easy to access manner?
  • How to layout the actual report you are going to write – the order of it, how much information do you put in?
  • How to summarise the different evidence from the witnesses for each allegation – your job is to provide the decision maker with a succinct overview of all of the evidence and to outline when it conflicts and when it is consistent.
  • How to state the law and then the relevant facts so that the decision maker can make his/her decision – you will be given an easy to use template to take away

Approach and methodology

The training approach is highly interactive and designed according to adult learning principles. You will be given a hypothetical investigation to compile into a report.
The course is delivered by a Legal Practitioner with over 20 years legal and training experience.

Public Courses

Our next public courses in Perth are as follows:

Contact Officer Workshop

Date: 19th March 2024
Venue: TBC
Course Information »

Grievance Officer Workshop

Date: 16th April (Day 1), 23rd April 2024 (Day 2)
Venue: TBC
Course Information »

Grievance Officer Report Writing Workshop

Course Information »

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