Overview

Nothing happens in organisations without the involvement of people. Organisations are about getting things done and it is people who perform the actions to get things done. The only way that things are done is through conversations and relationships and so how effectively things are done depends heavily on how well people communicate with each other to coordinate actions.

This workshop provides the tools for individuals to reflect on how they communicate with other people as part of enabling them to shift their approach to become more effective communicators in order to create better results.

Who is this course for?

This course is for anyone in a position of authority who is serious about becoming aware of the power of conversations and altering their conversations in order to create more productive working relationships.

Course Description

To receive the maximum benefits from the content in this course it is best conducted in 4 stages.
Stage 1: 2 hr workshop with all participants, outlining the fundamental premise behind communication as the tool for transforming workplaces.

Stage 2: 2-day workshop, preferably consecutive and if possible, with participants away from the workplace.

Stage 3: 2 hr workshop, 4-5 weeks later, reviewing content and looking at application.

Stage 4: one on one coaching sessions (2-4 per participant).

This format is negotiable with the client.

What you will learn

• The power of effective communication
• Listening as part of communication
• Listening to our internal conversation as well as our external conversation
• Active listening
• The 6 types of communication namely – requests, offers, declarations, commitments, assertions (facts) and assessments (stories)
• The 4 components of trust and why each is necessary in a working relationship
• 6 Basic moods of life and how these impact communication
• Non-verbal communication – what our body is saying even when we are not speaking and how to modify our non-verbals to give a consistent message