Contact Officer Workshop

Cost:$850+gst per participant, training manual
Participants need to bring notepaper, pen and a copy of their Grievance Management policy and procedure and EEO, Anti-bullying Policy and procedure

What Does a Contact Officer do?

The Workplace Contact Officer provides employees with confidential information, options and clarification about their organisation’s policies and the options available in relation to workplace issues.


The purpose of this training program is to provide participants with the knowledge and practical skills to support, inform, refer and communicate effectively with a person who has a workplace issue.

Participants will learn the following-

  • What is harassment (sexual), discrimination and bullying- the legal definition and case examples
  • The assessment of complaints as informal or formal and what this means in terms of generating options
  • Effective questioning techniques
  • What type of notes to write
  • What confidentiality looks like
  • How to remain impartial and unbiased in your role as a contact officer
  • When to refer on

Approach and methodology

The training approach is highly interactive and designed according to adult learning principles. It includes-

  • Practical exercises such as real case studies
  • Demonstrations and role plays involving participants
  • Presentation of the legal aspects through hypothetical stories

This is a one day course that is delivered by a legal practitioner with over 20 years training experience.

Public Courses

Our next public courses in Perth are as follows:

Contact Officer Workshop

Date: TBC
Venue: TBC
Course Information »

Grievance Officer Workshop

Date: 16th April (Day 1), 23rd April 2024 (Day 2)
Venue: Kambarang Room, 99 Loftus Street, Leederville
Course Information »

Grievance Officer Report Writing Workshop

Course Information »

Mailing List

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    What’s Been Happening in Australia in Relation to Sexual Harassment, Discrimination and Bullying from 08 April 2024 – 14 April 2024

    First Successful Safework NSW Prosecution for Discriminatory Conduct Under The WHS Act Employers will be familiar with Australia’s anti-discrimination laws. However, a lesser-known protection that often falls under the radar is in the anti-discrimination provisions of work health and safety legislation. In this case, SafeWork NSW succeeded in what appears to be the first prosecution for discriminatory conduct under the NSW safety laws. The District Court of New South Wales accepted that an employee had been discriminated against under the Work Health and Safety Act 2011 (NSW) (WHS Act) when he was stood down after exercising his rights as a workplace health and safety representative. At the time, the employee, Mr Seremetidis (the Employee), was a high lift truck driver and an elected health and safety representative (HSR) working for […]

    Unlawful Behaviour – Assessing the true impact on your organisation

    In an ideal world, workplaces are meant to be safe spaces where individuals can collaborate, innovate and thrive. However, unlawful behaviour related to sexual harassment, discrimination and bullying can have a major impact on this environment.

    The true cost can extend beyond financial and legal consequences. The Australian Human Rights Commission states that the fallout can include increased absenteeism, higher employee turnover, lower morale, decreased productivity, and management time lost in dealing with issues.

    Unlawful behaviour in Australian workplaces is more prevalent than you might imagine. A recent report released by Lloyd’s Register Foundation found that Australia has one of the highest rates of workplace violence and harassment in the world, with an average of 49.1% (compared to 21% globally). There is clearly much we all need to do to make workplaces in Australia safer.

    • Franca Sala Tenna
      ABN: 59 151 606 094
    • Shop 12/378 Wellington Street Perth WA 6000
    • +61 (08) 6102 4411
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