Contact Officer Workshop

Date:19th March 2024
Cost:$850+gst per participant, training manual
Participants need to bring notepaper, pen and a copy of their Grievance Management policy and procedure and EEO, Anti-bullying Policy and procedure

What Does a Contact Officer do?

The Workplace Contact Officer provides employees with confidential information, options and clarification about their organisation’s policies and the options available in relation to workplace issues.


The purpose of this training program is to provide participants with the knowledge and practical skills to support, inform, refer and communicate effectively with a person who has a workplace issue.

Participants will learn the following-

  • What is harassment (sexual), discrimination and bullying- the legal definition and case examples
  • The assessment of complaints as informal or formal and what this means in terms of generating options
  • Effective questioning techniques
  • What type of notes to write
  • What confidentiality looks like
  • How to remain impartial and unbiased in your role as a contact officer
  • When to refer on

Approach and methodology

The training approach is highly interactive and designed according to adult learning principles. It includes-

  • Practical exercises such as real case studies
  • Demonstrations and role plays involving participants
  • Presentation of the legal aspects through hypothetical stories

This is a one day course that is delivered by a legal practitioner with over 20 years training experience.

Public Courses

Our next public courses in Perth are as follows:

Contact Officer Workshop

Date: 19th March 2024
Venue: TBC
Course Information »

Grievance Officer Workshop

Date: 16th April (Day 1), 23rd April 2024 (Day 2)
Venue: TBC
Course Information »

Grievance Officer Report Writing Workshop

Course Information »

Mailing List

To receive our regular updates, join our mailing list:

    What’s Been Happening in Australia in Relation to Sexual Harassment, Discrimination and Bullying from 20 November 2023 – 26 November 2023

    AHRC Hosts Positive Duty Webinar It’s only two weeks out from when the powers of the AHRC and their positive duty are live on the 12th December 2023. This webinar hosted by the AHRC is a great opportunity to hear what powers the Commission have, how they will use them and how a workplace can be compliant. Students Reject Apology Over Antisemitic Bullying at Melbourne School Two students have rejected an apology by the education department after being subjected to antisemitic bullying. Former students at Brighton Secondary College, Joel and Matt Kaplan, Liam Arnold-Levy, Guy Cohen and Zack Snelling took the state, the school, two teachers and the principal to trial last year. In September this year, Chief Justice Mortimer found that the students “were not protected from bullying, discrimination […]

    What’s Been Happening in Australia in Relation to Sexual Harassment, Discrimination and Bullying from 13 November 2023 – 19 November 2023

    Cost Reforms Introduced to Better Protect Applicants in Discrimination Matters On Wednesday this week, the Albanese Government introduced the Australian Human Rights Commission Amendment (Costs Protection) Bill 2023. The bill would implement the Government’s response to Recommendation 25 of the Respect@Work report. The report had previously found that applicants were “often deterred from proceeding to court with sexual harassment matters because of the risk of having to pay a respondent’s costs.” However, by preventing a court from ordering an applicant to pay a respondent’s costs other than in certain circumstances, this Bill will remove a “significant barrier for those seeking justice through federal court proceedings for unlawful discrimination matters.” The Bill reflects the outcome of the analysis conducted by the Senate Legal and Constitutional Affairs Legislation Committee. University of Tasmania[…..]

    • Franca Sala Tenna
      ABN: 59 151 606 094
    • Shop 12/378 Wellington Street Perth WA 6000
    • +61 (08) 6102 4411
    • Facebook