Contact Officer Workshop
|Date:||19th March 2024|
|Cost:||$850+gst per participant, training manual|
|Participants need to bring notepaper, pen and a copy of their Grievance Management policy and procedure and EEO, Anti-bullying Policy and procedure|
What Does a Contact Officer do?
The Workplace Contact Officer provides employees with confidential information, options and clarification about their organisation’s policies and the options available in relation to workplace issues.
The purpose of this training program is to provide participants with the knowledge and practical skills to support, inform, refer and communicate effectively with a person who has a workplace issue.
Participants will learn the following-
- What is harassment (sexual), discrimination and bullying- the legal definition and case examples
- The assessment of complaints as informal or formal and what this means in terms of generating options
- Effective questioning techniques
- What type of notes to write
- What confidentiality looks like
- How to remain impartial and unbiased in your role as a contact officer
- When to refer on
Approach and methodology
The training approach is highly interactive and designed according to adult learning principles. It includes-
- Practical exercises such as real case studies
- Demonstrations and role plays involving participants
- Presentation of the legal aspects through hypothetical stories
This is a one day course that is delivered by a legal practitioner with over 20 years training experience.
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