Contact & Grievance Officers

Contact Officer – Video 1 – What the role of a Contact Officer is

What you can and can’t do as a Contact Officer.

Contact Officer – Video 2 – Informal vs formal

The 6 questions to assess the most suitable option for the complainant/organisation to take.

Contact Officer – Video 3 – What is the best option?

Narrowing down to one or two of the “best” options.

Contact Officer – Video 4 – I’ve Noticed Script

A script the complainant can use if they decide to approach the respondent.

Contact Officer – Video 5 – Structure of a conversation with a Complainant

Covering off the information necessary at the beginning, middle and end of the conversation with the complainant.

Contact officer – Video 6 – Speaking with the Respondent

Your role is to be available to speak to the respondent also.

Contact Officer – Video 7 – Natural Justice

The 4 over-arching principles of natural justice.

Workplace Contact and Grievance Officers

What is the difference between a workplace Contact Officer and a workplace Grievance Officer? Listen to Franca explain it here.

Grievance Officer vs an Investigator

What is the role of a grievance officer vs an investigator?

What’s been happening in Australia in relation to sexual harassment, discrimination, and bullying: July 8-14, 2024

Survey finds 1 in 5 Australians admit to perpetrating sexual violence The inaugural Australian Sexual Offence Statistical (ASOS) collection report reveals the prevalence and nature of sexual offending across Australia for the first time.  The Sexual Offending in Australia 2021-22 report from the Australian Institute of Criminology (AIC) brings together data on sexual offences, alleged offenders and victim survivors from state and territory police sources. It covers a one-year period from 1 July 2021 to 30 June 2022.  One in five Australians admit to perpetrating sexual violence, which has been found in new figures from the AIC. The survey of more than 5,000 anonymous adults revealed that the most common forms of sexual violence involved pressuring or manipulating someone into having sex. ABC’s Rachel Hayter reports.   Dr Christopher Dowling, research manager at […]

Caring for Caregivers: Employee Wellbeing in Non-Profit Organisations 

I have great respect for charities and non-profit organisations as they seek to support individuals in need and the wider community.  Sometimes, in the commitment to accomplish their mission, they may unintentionally overlook legal requirements related to unlawful workplace behaviours – bullying, violence, aggression, conflict, sexual harassment and discrimination. This may be due to limited resources and a high demand for services.  In this blog, we explore an employer’s duty of care in the context of the Work Health and Safety (WHS) Act, and the Respect at Work Act. Positive Duty in the Respect at Work Act  In Australia, the Respect at Work Act has introduced a critical element called Positive Duty. This mandates that every employer must take proactive steps to prevent sexual harassment, gender discrimination, sex-based harassment, hostile[…..]