Changing Behaviours for the Better


Manager Training

All employers have the responsibility to educate their managers/supervisors about their duty of care to provide a safe workplace in relation to harassment, discrimination and bullying. Employers can minimise their liability by demonstrating they are taking reasonable steps to prevent their employees from doing anything contrary to the Equal Opportunity Act by training those in a position of authority.


Do you have managers who have been promoted through the ranks but haven’t been taught how to manage?

This course equips managers to be able to identify when someone has done something unlawful (like discrimination, sexual harassment and bullying) and then, even more importantly, what to do about it.

Who is this course for?

This is an essential course for anyone in a managerial or supervisory role in an organisation who wants to minimise their own liability and that of their employer and who wants to be better skilled to manage complaints.

Course Description

In a fun, full, engaging, hands on day, participants are taken through all of the key factors to consider when managing workplace issues like what could unlawful behaviour (harassment, discrimination and bullying) look like and what to do about it.

What you will learn

  • Know what discrimination, harassment (sexual) and bullying are and therefore what is acceptable and unacceptable behaviour
  • Be aware of the greater responsibility placed on managers and supervisors to consistently apply EEO principles within the workplace and investigate EEO complaints appropriately
  • Understand EEO related risk and liability for both the organisation and the individual
  • Know when and how to manage an informal complaint and when to refer it up the ladder for a formal investigation

You will also get

  • Useful checklists for having a conversation
  • A resource book
  • The experience of doing a role-play as a manager
  • The ability to know how to work out when to act and what to do about different types of work place issues

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What people say about this course

Melvin Lau

New Vehicle Sales Manager, DVG

Informative and eye opening. Good to know where the line is and the consequences of crossing it.

Joe Mallia

Service Manager, DVG

This course has opened my eyes to what could cause an issue within the workplace not just DVG but anywhere.

Mark Neil

Sales Manager, DVG

Today gave me a better insight as to what the law describes reasonable behaviour.

Tom Ward

New Vehicle Manager – Wanneroo, DVG

It was good and informative. Maybe all staff should attend this course to make sure everyone is on the same page on these issues.

Andrew Dickson

Manager Parks Services, City of Nedlands

Great insight into the legal framework and the responsibilities of Managers/Supervisors in the workplace, and specifically inappropriate behaviours in the workplace.

Jennifer Heyes

Manager Strategy Planning, City of Nedlands

Very helpful, easy to understand.Practical exercises helpful.Enthusiastic presenter – easy to listen to – engaging.

Rajah Senathirajah

Manager Finance, City of Nedlands

Useful program clarifications on what are the responsibilities of managers/employer.

Maria Hulls

Manager Engineering Services, City of Nedlands

Informative information which can be taken back to the workplace and used in real life scenarios.

Michelle Cowley

Manager, Townbeach Club Village, Cable Beach Resort

Really informative and relevant and fun. Not boring like a lot of day courses, lots of participant interaction and excellent information. Thank you.

Lisa King

HR Coordinator, Cable Beach Resort

I really enjoyed todays training session and find EEO a very interesting subject. Thank you – I will be able to apply these things to my job and the way I approach certain matters.

Scott Cisffi

Assistant Manager – Banquets, Cable Beach Resort

I enjoyed it thoroughly, good finally knowing how to deal with these situations and how to portray myself.

Lyndsy Olejnik

Food and Beverage Supervisor, Cable Beach Resort

Franca made it fun, as well as educating and informative, great interaction with group, explaining legal terms and responsibilities in a way I understood.

Gillian McArdle

Resort Accountant, Cable Beach Resort

This course is essential for any company wishing to minimise risk and maximise their employee effectiveness.

Steve Lowe

Manager Whiteman Park, Department of Planning

I found the content very helpful and relevant to my position and responsibilities.

Brod Meredith

Planning Manager, Department of Planning

Very informative and well presented. A complex issue that was well considered and presented.

Lisl Van Aarde

WA Department of Planning

Really informative & applicable but also scary, so many don’ts!!! Acutely aware now, of how many people are unaware of the implications of that which might be considered funny to some but not so much to others, etc.

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