Changing Behaviours for the Better


Contact Officer Training Course

Time: 9am to 5pm – doors don’t open til 9am
Location: State Library, Perth Cultural Centre
Cost: $495+gst per participant, includes morning and afternoon tea and lunch, 50 page training manual
Participants need to bring notepaper, pen and a copy of their Grievance Management policy and procedure and EEO, Anti-bullying Policy and procedure

What Does a Contact Officer do?

The Workplace Contact Officer provides employees with confidential information, options and clarification about their organisation’s policies and the options available in relation to workplace issues.


The purpose of this training program is to provide participants with the knowledge and practical skills to support, inform, refer and communicate effectively with a person who has a workplace issue.

Participants will learn the following-

  • What is harassment (sexual), discrimination and bullying- the legal definition and case examples
  • The assessment of complaints as informal or formal and what this means in terms of generating options
  • Effective questioning techniques
  • What type of notes to write
  • What confidentiality looks like
  • How to remain impartial and unbiased in your role as a contact officer
  • When to refer on

Approach and methodology

The training approach is highly interactive and designed according to adult learning principles. It includes-

  • Practical exercises such as real case studies
  • Demonstrations and role plays involving participants
  • Presentation of the legal aspects through hypothetical stories

This is a one day course that is delivered by a legal practitioner with over 20 years training experience.

What Previous Participants have said

Clive Dawkins

Middle School Teacher, Wesley College

Thank you. Enjoyable, detailed, full pace, but the time flew by. Excellent presentation.

Jane Benson

Manager HR, Penrhos College

Franca’s high energy & enthusiasm kept me on task. Great day, very useful.

Debbie Scott

Kindergarten Teacher, Penrhos College

A fabulous session. Very informative. Took me out of my comfort zone. Contact Officer booklet – a great resource. Thanks Franca. You are an amazing presenter.

Anna Walter


Franca presented in a relaxed, entertaining and informative manner. Her legal background was useful and I feel comfortable and knowledgeable returning to my workplace as an EEO Contact Officer.