Changing Behaviours for the Better



Find out more about what the clients of EEO Specialists say about the following training programs:

Employee Training | Manager Training | Grievance Officer Training | Contact Officer Training

Employee Training

Ray Fairweather

A/Manager Governance and Risk, City of Greater Geraldton

Excellent, I would recommend this to others.

Kirsty Harper

Administration, City of Greater Geraldton

I found it was very informative and entertaining. The activities helped you stay aware and take in the information.

Isobel Dalley

Records Coordinator, Town of Cottesloe

The reasonable person aspect is really good as usually we go by our own interpretation.

Candice Wong

Part-time Finance Officer, City of Greater Geraldton

Never done anything like this before – really enjoyed the course – got a lot out of it – Sue was knowledgeable and encouraging and a great presenter.

Dave Sully

Mechanic, DVG

Today’s program had a lot of useful information, good examples of discrimination, some of these examples I did not know, now I know how far to stand back from the line.

P Sleakes

Pre-Delivery Manager Midland Toyota, DVG

Very enjoyable, would recommend it to all staff. New employees should have the course as part of an induction.

Michael Nock

Technician Midland Toyota Service, DVG

Well presented and lecturer knew what he was talking about.

Armand LeMonnier

Area Maintenance Person, Town of Cottesloe

Franca knows her subject very well, and the pertaining points of law. She communicates well and imparts her knowledge efficiently, and lightly. Well done.

Nick Williams

Sales Consultant, DVG

Franca is a good presenter, knows her subject. A good overview on the issues.

Fiona Waulod

Visitors Centre Information Officer, City of Greater Geraldton

Very interesting – opened my eyes and made me think more about others’ feelings.

Andrew Leech

Mechanic, DVG

Makes you take a more considered approach to subject we tend to take for granted.

Kate Baldwin

Fleet Coordinator, DVG

I thought it was excellent. Franca was engaging and very knowledgeable.

Julie Lebrasse

Customer Relations Assistant, DVG

It was very informative and quite entertaining. Definitely not boring.

Daniel Rowen


Very professional and presented well, very knowledgeable on legislation and combines this practically to real life scenarios.

Kelli Russell

Sales New Cars, Hyundai, DVG

Franca was informative, fresh and excitable which made the course useful amp enjoyable at the same time.

Brett French

Leading Hand, Town of Cottesloe

A concise and very prudent program helped in its delivery by the humour content and by the listening skills of the presenters.

Manager Training

Melvin Lau

New Vehicle Sales Manager, DVG

Informative and eye opening. Good to know where the line is and the consequences of crossing it.

Joe Mallia

Service Manager, DVG

This course has opened my eyes to what could cause an issue within the workplace not just DVG but anywhere.

Mark Neil

Sales Manager, DVG

Today gave me a better insight as to what the law describes reasonable behaviour.

Tom Ward

New Vehicle Manager – Wanneroo, DVG

It was good and informative. Maybe all staff should attend this course to make sure everyone is on the same page on these issues.

Andrew Dickson

Manager Parks Services, City of Nedlands

Great insight into the legal framework and the responsibilities of Managers/Supervisors in the workplace, and specifically inappropriate behaviours in the workplace.

Jennifer Heyes

Manager Strategy Planning, City of Nedlands

Very helpful, easy to understand.Practical exercises helpful.Enthusiastic presenter – easy to listen to – engaging.

Rajah Senathirajah

Manager Finance, City of Nedlands

Useful program clarifications on what are the responsibilities of managers/employer.

Maria Hulls

Manager Engineering Services, City of Nedlands

Informative information which can be taken back to the workplace and used in real life scenarios.

Michelle Cowley

Manager, Townbeach Club Village, Cable Beach Resort

Really informative and relevant and fun. Not boring like a lot of day courses, lots of participant interaction and excellent information. Thank you.

Lisa King

HR Coordinator, Cable Beach Resort

I really enjoyed todays training session and find EEO a very interesting subject. Thank you – I will be able to apply these things to my job and the way I approach certain matters.

Scott Cisffi

Assistant Manager – Banquets, Cable Beach Resort

I enjoyed it thoroughly, good finally knowing how to deal with these situations and how to portray myself.

Lyndsy Olejnik

Food and Beverage Supervisor, Cable Beach Resort

Franca made it fun, as well as educating and informative, great interaction with group, explaining legal terms and responsibilities in a way I understood.

Gillian McArdle

Resort Accountant, Cable Beach Resort

This course is essential for any company wishing to minimise risk and maximise their employee effectiveness.

Steve Lowe

Manager Whiteman Park, Department of Planning

I found the content very helpful and relevant to my position and responsibilities.

Brod Meredith

Planning Manager, Department of Planning

Very informative and well presented. A complex issue that was well considered and presented.

Lisl Van Aarde

WA Department of Planning

Really informative & applicable but also scary, so many don’ts!!! Acutely aware now, of how many people are unaware of the implications of that which might be considered funny to some but not so much to others, etc.

Grievance Officer Training

Glenda Martyn

Planning and Development Admin Officer, City of Nedlands

I have really enjoyed today. I have gained a huge amount of knowledge and would love to learn more.

Phoebe Hulgens

A/Manager Corporate Services, City of Nedlands

Thorough, clear examples given, made learning easy.

Michelle Kwan

Human Resources Officer, City of Nedlands

The program is informative and comprehensive.

Nalin Dion

IT Coordinator, City of Nedlands

Excellent program to learn and practice grievance management. Role-play on both investigator/complaint is very useful.

Andrew Dickson

Manager Parks Services, City of Nedlands

Very useful and insightful, however, a lot to take in. It would be good to check in again in 6 months to refresh.

Gabriela Poezyn

Manager Strategic Planning, City of Nedlands

Excellent practice. Enjoyed the hands-on. Great info.

Contact Officer Training

Catherine McFarlane

HR Manager, Aquinas College

Franca is very knowledgeable and presented this PD in a very friendly inclusive manner. It was very informative.

Pam Norman

Student Services, MLC

Wonderfully interactive facilitator who delivered course that was easy to understand and kept me engaged.

Linda Liddiard

EA to Head of Teaching and Learning, Guildford Grammar School

Moved along at a perfect pace, gave good examples and scenarios. Questions answered fully and comprehensibly.

Debbie Scott

Kindergarten Teacher, Penrhos College

A fabulous session. Very informative. Took me out of my comfort zone. Contact Officer booklet – a great resource. Thanks Franca. You are an amazing presenter.

Marilyn Orchard

HR Coordinator

Informative session with practical tips for use in my role and just for in general support for the Contact Officers at the College. Boundaries and expectations of staff behaviour in the workplace to improve policies and procedures.

David Yates

Teacher, PLC

Enjoyable presentation and information given. Made the whole process more understandable and indicated how effective it could be with good policies in place.

Sean Ebert

Penrhos College

Franca did a fantastic job – her enthusiasm, knowledge and overall demeanour turned what could have been a dry, boring topic and made a very interesting day.

Anna Walter


Franca presented in a relaxed, entertaining and informative manner. Her legal background was useful and I feel comfortable and knowledgeable returning to my workplace as an EEO Contact Officer.